Returns & Exchanges

At Imagi, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day hassle-free return policy for all original-condition items. Our streamlined process ensures that your technical upgrades remain worry-free from checkout to setup.

Return Process

• 1.
  Initiate Your Request

  Log into your Imagi account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.